Size was inaccurate as it didn't fit my rope necklace which I clearly described to CS. They assures the size that i got will be fit perfect.
Other than that the pedant is amazing just sizing issues.
Thanks so much for the feedback, Christian, and I’m really glad to hear you’re enjoying the pendant itself 🙏
I’m sorry the fit with your rope necklace wasn’t what you expected. The Ancient Spirit Ring Pendant you chose is the larger 45 mm version, and it looks like the chain option on your order is one of our thicker styles, which can make pairing a bit trickier depending on the bail and the customer’s own chain.
We definitely want you to be 100% happy with how it wears, so please reach out to us.
(or reply to your order email) and we’ll be happy to work with you on a better chain solution or adjustment to make this right.
Thank you again for your support and for giving us the chance to improve. 💎
What a great purchase! Looks even better in person. Glad I went with the 30mm size as I am a bigger guy. Looking forward to wearing it. Customer care was also extremely helpful when it came to getting shipping information. I would absolutely purchase from here again.
Thank you for your kind words and for choosing our White Lotus Pendant! We are thrilled to hear that you are happy with your purchase and that it exceeded your expectations. Our team is always here to assist with any shipping inquiries. We look forward to serving you again in the future. Happy wearing!
Item is very nice and well made but it was very hard to get ahold of the seller it took two months to arrive and the one time they responded to me they did not give me any info essentially overall item was good customer service from the seller was very poor
Thank you for taking the time to share your feedback and for your kind words about the piece itself — I’m really glad to hear you were happy with the quality.
I’m very sorry for the frustration with communication and the long wait. During the holiday season our made-to-order pieces typically take about 2–3 weeks for crafting, and this year we also experienced additional delays with carriers. We notified customers about these extended crafting and shipping times back in early November, but it’s clear that your experience with updates from us fell short of what it should be.
Your feedback is really valuable, and we’re actively working on improving our response times and clarity around order status. Thank you again for your honest review and for giving our work a chance.