Size was inaccurate as it didn't fit my rope necklace which I clearly described to CS. They assures the size that i got will be fit perfect.
Other than that the pedant is amazing just sizing issues.
Thanks so much for the feedback, Christian, and I’m really glad to hear you’re enjoying the pendant itself 🙏
I’m sorry the fit with your rope necklace wasn’t what you expected. The Ancient Spirit Ring Pendant you chose is the larger 45 mm version, and it looks like the chain option on your order is one of our thicker styles, which can make pairing a bit trickier depending on the bail and the customer’s own chain.
We definitely want you to be 100% happy with how it wears, so please reach out to us.
(or reply to your order email) and we’ll be happy to work with you on a better chain solution or adjustment to make this right.
Thank you again for your support and for giving us the chance to improve. 💎
What a great purchase! Looks even better in person. Glad I went with the 30mm size as I am a bigger guy. Looking forward to wearing it. Customer care was also extremely helpful when it came to getting shipping information. I would absolutely purchase from here again.
Thank you for your kind words and for choosing our White Lotus Pendant! We are thrilled to hear that you are happy with your purchase and that it exceeded your expectations. Our team is always here to assist with any shipping inquiries. We look forward to serving you again in the future. Happy wearing!
Item is very nice and well made but it was very hard to get ahold of the seller it took two months to arrive and the one time they responded to me they did not give me any info essentially overall item was good customer service from the seller was very poor
Thank you for taking the time to share your feedback and for your kind words about the piece itself — I’m really glad to hear you were happy with the quality.
I’m very sorry for the frustration with communication and the long wait. During the holiday season our made-to-order pieces typically take about 2–3 weeks for crafting, and this year we also experienced additional delays with carriers. We notified customers about these extended crafting and shipping times back in early November, but it’s clear that your experience with updates from us fell short of what it should be.
Your feedback is really valuable, and we’re actively working on improving our response times and clarity around order status. Thank you again for your honest review and for giving our work a chance.
Looks great and fit perfect! Only issue is for the price, I expected a little better quality.
Thank you so much for the 4-star review! We’re really glad to hear the piece looks great and fits perfectly.
I appreciate your honest feedback regarding the quality for the price. Every piece is crafted individually, and we’re always working to improve our detailing and finishes so the value feels just right for our customers.
Your feedback truly helps us grow, and we’re grateful you chose Kaiworks. Thank you again for the support!
I received the Crescent Omen Katana Pendant and would like to say that it came out amazing. Thank you so much once again for creating this for my favorite upper moon. The design team really crafted the pendant very well down to the details. The details are captured very vividly and It’s exactly what I envisioned when I requested the quote. Thank you once again and looking forward to more custom requests in the foreseeable future.
Thank you for your kind words about our Crescent Omen Katana Pendant! We are thrilled to hear that you are happy with the execution and attention to detail in our design. We appreciate your support and look forward to creating more custom pieces for you in the future. Thank you so much.